56
Call score
One thing to fix next call
Handle the "Too busy right now" objection instead of agreeing with it. That single moment is where this call was lost.
Objections handled
25
1 of 4
Target: All surfaced objections addressed
Rep talk ratio
40
61%
Target: Under 50%
Question-to-statement
70
43%
Target: Above 50% for question-led methods
Longest monologue
100
30 words
Target: Under 40 words
Discovery questions asked
100
3
Target: 3+ qualifiers
Appointment booked
0
No
Target: Time on the calendar
What we did right
0:10
“Totally fair — you filled out the utility bill form on our site last week. That's the only reason I'm calling. If that wasn't you I'll take you right off.”
Handled the "How did you get my number" objection using the approved trust response instead of moving past it.
0:00
“Hi, is this Dana? This is Marcus over at Sunridge — quick heads up, this call's recorded and analyzed for quality and training.”
Opened with a qualifying question rather than a pitch, which keeps control without pressure.
What we did wrong
0:23
“I'll be quick then. Thirty seconds. Roughly what's your electric bill running in the summer?”
Accepted the "Too busy right now" objection at face value and moved on. Nothing was reframed.
I'll be quick then — 30 seconds and I'll let you go. All I'm doing is finding a time for the assessment, not doing it now.
0:47
“Sure, I can send something over. I'll get that out today.”
Accepted the "Just email me something" objection at face value and moved on. Nothing was reframed.
Happy to — though what usually happens is it sits in the inbox and nobody looks at it. What did you want to see in that email specifically?
0:59
“No problem at all. I'll email you and you can chat with her whenever.”
Accepted the "Not the decision maker" objection at face value and moved on. Nothing was reframed.
That makes sense — nobody should make this call alone. Let's put the assessment on the calendar for a time you're both free so you're not stuck relaying it secondhand.
1:08
“Appreciate your time, Dana. Have a good one.”
Call ended without a time on the calendar. For a setter that is the only outcome that counts.
Are evenings or weekends easier for the two of you?
Objections never addressed
4 detected on this call| Objection | They said | You should have said |
|---|---|---|
| Too busy right now | “Oh. Right, I think I did that. But honestly I'm pretty busy right now, I'm at work.” | I'll be quick then — 30 seconds and I'll let you go. All I'm doing is finding a time for the assessment, not doing it now. |
| Just email me something | “Yeah we own it. Look, can you just email me something? I don't really want to get into it on the phone.” | Happy to — though what usually happens is it sits in the inbox and nobody looks at it. What did you want to see in that email specifically? |
| Not the decision maker | “Perfect, thanks. And I'd have to talk to my wife about it anyway.” | That makes sense — nobody should make this call alone. Let's put the assessment on the calendar for a time you're both free so you're not stuck relaying it secondhand. |